Payment policy
At LURENNE, we want every part of your shopping journey to feel effortless and secure. That’s why our checkout process is designed to be straightforward, flexible, and protected—so you can simply enjoy finding your next favorite piece without any hassle.
We currently accept the following trusted payment methods:
- Visa
- Mastercard
- Maestro
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- Union Pay
All payments are processed in EUR, and the full amount will be charged once your order is confirmed. In some cases, your bank may temporarily place a pre-authorization hold before completing the payment—this is a normal banking procedure and will be released automatically once the charge is finalized.
Your security is always our top priority. Each transaction is fully encrypted using advanced SSL technology, and we only partner with verified, reputable payment providers. Your payment details are never stored on our servers, ensuring that all sensitive information stays safely between you and your bank.
If you encounter any issues during checkout, please make sure your payment information matches your bank’s records. Should you still need assistance, our support team is always ready to help—just email us at info@lurenne.com and we’ll guide you through it.
To protect both our customers and our brand, we monitor transactions for any irregular activity. If something appears unusual, we may contact you to confirm your details before processing the shipment.
When you shop with LURENNE, you can trust that every payment is handled with care, transparency, and security—from checkout to delivery.